osTicket is an open-source ticketing system designed to centralize, automate, and improve customer support for businesses of all sizes. With an intuitive and fully customizable interface, osTicket empowers teams to manage requests in a structured and efficient way.
At OpenSky Information, we offer complete osTicket implementation services, including interface customization, workflow automation, dynamic form configuration, integration with email systems and external platforms, as well as ongoing technical support and performance optimization. Our goal is to help your team provide fast, scalable, and professional customer service.
Key Features of osTicket:
- Centralized Ticket Management: Collect and organize customer requests from multiple channels (email, web forms, calls).
- Automated Workflows: Define rules for auto-assignment, SLAs, alerts, and canned responses.
- Integrated Knowledge Base: Create articles, FAQs, and documentation to empower customer self-service.
- Custom Forms: Tailor forms based on request types or departments.
- Reports & Analytics: Track team performance and response times with detailed reporting tools.
- User & Department Management: Control access, roles, and escalation paths for support teams.
- Security & Access Controls: Manage permissions and maintain logs of all system activity.
Turn Requests into Solutions with osTicket.
Contact OpenSky Information for a free consultation and discover how our expertise in osTicket implementation, customization, and optimization can help your organization deliver faster, more organized, and more efficient customer support.
